Business Support Apprentice

Summary

We're searching for an individual with a knack for technology and an eye for detail. This role as Business Support Apprentice demands robust IT prowess and exceptional communication skills. As part of our team, you'll bolster essential functions, amplify operational efficiency, and flourish in the dynamic realm of business administration.

Minimum Requirements

GCSE Maths and English at Grade 4/C or above, or a relevant Level 2 functional skills qualification.

Desirable Attributes

• Interest in Business Operations: A strong desire to delve into diverse aspects of business operations, spanning logistics, quality managements, and ISO standards.
• Time Management: Proficient time management to meet deadlines and promptly handle administrative tasks.
• Adaptability: Flexibility to excel in a team-driven setting, collaborating with diverse colleagues while adjusting to evolving business needs.
• Professionalism: Punctuality, dependability, and taking accountability for one's performance, along with a positive response to guidance and feedback.
• Team Player: Effective collaboration within a diverse environment, displaying due respect for colleagues.
• Composure: Maintaining high-quality work standards under pressure.

Necessary Skills

•  IT Skills: Competence in utilising common computer software like Microsoft Word, Excel, and Outlook for data management, report generation, and efficient email communication. 
• Communication Skills: Clear and effective verbal and written communication skills to handle reception responsibilities and interact professionally with customers, suppliers, and peers. 
• Organisational Abilities: Solid organisational aptitude to juggle multiple tasks, prioritise duties, and maintain precise records.
• Attention to Detail: Sharp attention to detail for managing shipping documents, maintaining accurate data records, and overseeing commercial documentation.
• Problem-Solving Skills: Capability to identify and address issues critically within everyday business operations. 
• Customer Service: A customer-focused approach to managing enquiries and offering exceptional service. 
• Numerical Skills: Basic numerical aptitude for handling sales orders, tracking services, and analysing data for reporting purposes. 

Training Provided

Apprenticeship follows a Level 3 Business Administrator standard, potentially incorporating Level 2 elements if necessary. 

Level 2 Functional Skills in Maths and English may be included if needed. 

Training combines Work-Based Assessment and day/block release, concluding with an End Point Assessment to formally evaluate acquired skills and knowledge. 

Future Opportunities

Successful apprentices could secure a permanent role within ATC's production team. This experience equips you with valuable skills applicable to diverse business positions and sets a strong foundation for various career paths within the business realm. Potential for specialisation and growth within ATC's expanding markets also exists. 

Position Details

Responsibilities:

• Manages shipments, crafting delivery notes and commercial documentation.
• Handle reception tasks, attending to customer, supplier, and sales staff calls. 
• Process sales orders for spare parts, repairs, and service contracts.
• Coordinate in-house repairs, including returns, quoting, and dispatching. 
• Validate delivery notes and facilitate supplier returns with effective communication. 
• Monitor service, inspection, and calibration, scheduling visits and timely dispatch. 
• Aid in ISO9001 quality and ISO14001 environmental management system reporting. 
• Oversee printing of manuals, MSDS sheets, labels, and uphold updated records. 
• Administer filing and logging of test sheets. 

You will:

• Recognise the significance of adhering to SOP (Standard Operating Procedures) and documented processes to bolster business functions 
• Develop insights into the complexities of operating within a global business. 
• Generate records and documents. 
• Gain understanding of interdepartmental relationships and functions. 

Additional Information

Access to personal transportation is advantageous due to location. 

The distance between the employer and the college is approximately a 60-mile round-trip. While college learning aims to be remote/on-site to minimise this, candidates will need to travel to the college campus in Burton on Trent (DE14 3RL) for Century Assessments, Enrolment. and Induction. 

Click here to apply!

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