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Service and Support
We pride ourselves on our efficient response to customer queries,
as recognised by our ISO9000 status.
If you have cause to contact us regarding spares or service, please
use any of the following methods:
We offer technical advice and news on product developments in
our e-newsletter. To subscribe, please submit your information using
the link.
For us to process your enquiry with maximum efficiency, please
have to hand the following information:
Model number
This is a seven or eight digit reference, always preceded by the
letter K. It is always found on the rating label, on the side panel
of KT units, and rear panel of all other chillers.
Serial number
This is a six digit number, found on a label separate to the rating
label, but located close to it.
Our service department also have wide ranging experience with repairs
to other manufacturer's chillers. Please contact us for further
details.
Troubleshooting
When contacting us with your model and serial number, please also
have as full a description of the symptom, and any other factors
which may have been coincident.
There are some basic checks, common to most models, that you can
make prior to contacting us, which will save time and assist us
with the diagnosis and solution.
Checks you can make:
- Coolant still circulating?
- If not, is the motor still attempting to run?
- Chiller not achieving expected pressure?
- Check for blockage in your application.
- Check for blockage in chiller circuit.
- Can be checked by fitting short length of pipe between
IN and OUT on chiller.
- Adjust with pressure relief valve, if fitted, in accordance
with procedure in operation manual.
- Error message on display?
- Record message for our information
- Chiller overheated?
- Check condenser (air intake) is not blocked
- Check ambient temperature not excessively high
- Chiller not achieving desired temperature?
- Check heat load not excessive
- Check condenser (air intake) is not blocked
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